Terms and Conditions

By booking on to our training courses, you accept our Terms and Conditions as follows.

Payments

Payment is required in full at the time of booking, with the exception of flexible payment options including Klarna, Newpay, Payl8r and PayPal Credit.

Please call us on 0208 050 0651 to speak with one of our Course Advisors for more advice on our courses and payment options available.

Should you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.

All classroom based training must be taken within 6 months of the date of booking and online courses must be completed within a maximum of 12 months from date of booking.

Refunds

All course fees are strictly non-refundable and non-transferable.

Gold Lux Beauty and Aesthetics Academy is unable to offer refunds where training is cancelled or postponed outside of our control. An alternative training date will be offered. It is the student’s responsibility to get in touch to reschedule any such postponed training. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur in the event that postponement of training courses is necessary.

Cancellation of Courses Paid by Finance / Payment Plan

Klarna / Newpay only: Courses purchased using the aforementioned payment methods would be eligible for a 14 day ‘Cooling Off’ period which begins from the agreed date of booking and expires after 14 days, or as soon as any part of the booking is redeemed e.g. attendance of any training day (including within a package), sending of any kits / patch test kits, or accessing the online student portal to begin online learning. When accessing the portal for the first time, you are reminded of these terms and agree to cease your ‘Cooling Off’ period by proceeding. If you do not provide at least 72 hours’ notice in writing prior to a booked training course of non-attendance, this will be considered a no-show and expire the cooling off period as if the course was attended. Rescheduling of such unattended training will be at the Academy’s discretion.

Payl8r only: you have a 14 day statutory ‘cooling off’ to cancel your finance agreement and make any payments due in full directly to Payl8r. This does not imply a right of course cancellation. Course bookings remain non-refundable. Any courses cancelled at our discretion, would be applied as a credit on file to rebook or transfer to alternative training within a 6 month period from the original course date.

If you wish to exercise your right to cancel, you must notify us in writing within the 14 day period by emailing info@glbeautyaestheticsacademy.com.

We reserve the right to make a charge to cover our reasonable administration costs and would advise if applicable, upon confirming receipt of your cancellation request.

PayPal Credit only: Courses purchased using PayPal Credit would not be subject to the ‘Cooling Off’ period as this credit is for an agreed maximum ongoing credit limit and not tied directly to booking for the course(s). If you wish to cancel PayPal Credit, you would need to contact PayPal and clear the credit account balance outstanding with them directly. This does not imply a right of course cancellation. Course bookings remain non-refundable. Any courses cancelled at our discretion, would be applied as a credit on file to rebook or transfer to alternative training within a 6 month period from the original course date.

In line with new legislation, consumers may wish to visit the following website in the event of any dispute European Online Dispute Resolution.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay in 3: Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement. Klarna is only available on course bookings totaling over £79 and excludes kits and gift vouchers.

Additional Terms & Conditions Relating to Course Packages & Promotional Offers

Discount will be on stated packages only. Any saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself. Discounted packages cannot have any further discount applied.

Courses within the Packages must be attended by the same person.

Courses within the Packages cannot be changed or substituted with any other courses, only the specified courses will be provided.

*Courses booked as part of packages through finance or direct debit plans will be subject to a minimum balance cleared on finance before we can issue certificates. Typically this is a minimum of £200 for courses of 2 days or longer.

We reserve the right to amend course prices or run promotions at any time, without prior notice. We cannot retrospectively apply discounts to booked courses.

All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances. Any reschedules of dates will be at the discretion of the Academy.

Dates must be selected at time of booking. Training dates are subject to availability at preferred training centre & places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 6 months of date of booking the package.

Cancellation or Transfer of Training Dates / Courses

Rescheduling Requests & Fees

In the event that you are unable to attend a booked and confirmed training date, we may be able to offer a reschedule of the training (subject to availability and at the discretion of The Academy), provided you contact us no later than 72 hours prior to the training course date by email to info@glbeautyaestheticsacademy.com. Our team will respond to confirm whether a reschedule is possible and if a fee is applicable. We will cancel your training place where we receive requests to reschedule, pending hearing from you to confirm an alternative date. Where reschedule is not possible and the student chooses not to attend their training, you may forfeit your course fee.

Where a student is a ‘no show’, failing to attend for their booked training date without a minimum of 3 day’s notice by email to our Bookings team, you will automatically forfeit your course fee and The Academy will be under no obligation to provide any further training or any refund.

Courses booked as part of discounted ‘last minute offers’ will be strictly non-refundable and non-transferable. These are discounted specifically for attendance on the booked course/date/venue by their very nature and so this price does not transfer to other courses. If you need to reschedule for a genuine reason (medical or compassionate), we may at our discretion, place the course fee paid as credit on file valid for 6 months towards booking courses. Any applicable price difference would need to be paid when redeeming the credit on file to book further courses.

The only exceptions to the above, where a reschedule may be offered will be in the event of:

medical reasons (with a valid medical certificate covering named student/training date).

compassionate reasons such as close family bereavement (proof of which may be required) for non-attendance.

In the first instance, please contact our team at info@glbeautyaestheticsacademy.com regarding your reschedule request (or non-attendance), who will respond within 24 working hours.

In the event that The Academy should have to cancel your course for reasons outside of our control; The Academy will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. The Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses. All courses required to be cancelled/postponed by The Academy will be rescheduled for a further course date within 6 months of the original booked course date. Such courses remain non-refundable but may be transferred to alternative courses if desired, to the same value.

Online Courses

All online courses are strictly non-refundable as we incur a registration fee for the online student portal for all online courses which we remain liable to cover regardless of whether the course is accessed and/or completed. Please ensure online courses meet your training needs, you have a suitable device connected to the internet through which to access the course/portal and are able to source the products/tools/models you require to complete the necessary case studies to pass the course. We may consider transferring students to one of our other online courses to the same value as goodwill, where a course is found to be unsuitable for an individual student; although this may be subject to an additional registration fee. Students are given 12 weeks initial access to our online portal, which can be extended by request to our Support team, usually at a cost of £25 per course for an additional 30 days access. Maximum duration for completing online courses is 12 months from date of booking.

General

All practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking. Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered. You may however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking. Students who fail to book, attend or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances.

For gift vouchers, these will expire on the date given on the voucher itself and cannot be extended or redeemed beyond this date. Any fees paid for gift vouchers would be forfeit after the voucher expiry date.

Defaulted / Cancelled Payments

Where courses or kits are purchased and payment later defaults once the booking has been processed (training provided or kits supplied by post); this may be due to the finance provider declining your application, you cancelling your direct debit mandate or requesting a bank reversal etc., The Academy reserves the right to cancel any further booked training / revoke access to online courses. We may also request the return of any kits supplied. Certification for courses completed may be revoked or not issued until resolved. We will contact you by email, to make payment of any balance due in full within 7 days, to cover the cost of any training accessed or kits used / not returned. Where payment is not received within 7 days, this may be passed to a third party debt collection agency for recovery.

Named Student

Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £50 per course date/person, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.

Minimum Student Age

We accept all students aged 16 years or over for our face to face training courses. With regret due to insurance reasons, we are unable to accept students aged under 16 years on the day of training for face to face courses, however online courses are open to those of any age as no attendance of our centres is required. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.

Course Times

Please arrive at the training centre for 9.45am for a 10.00am start. Courses finish at approximately 4.30pm. (Unless other start/end times specified in your confirmation email). A short break for lunch is provided for full day courses during which we recommend students remain within the training centre (please bring cold food with you). If you arrive late in the morning or when returning from agreed breaks, you will be refused entry to the training. This is to avoid disruption for other students on the course and ensure you cover all course content/required hours to be successful in achieving the specified qualification for the course.

In the event that you are late arriving in the morning and refused entry, please contact our Bookings Team to reschedule by emailing info@glbeautyaestheticsacademy.com. Please note a fee of £50 will apply to reschedule your training. If late returning from breaks you will be unable to complete your course and will forfeit course fees.

Please therefore ensure you allow sufficient time for travelling and returning from lunch. Make use of Google maps or What3words on smart phone or print map/directions from our website when planning your journey beforehand, to assist you in locating the centre on the training day.

All students must attend the full training day until 4.30pm. Should you choose or need to leave a course before the approximate end time of 4.30pm, please contact us prior to the course to discuss this. If you leave before the end of the course on the day, without prior agreement, you will forfeit any course fees and may not achieve your qualification.

Confirmation of Bookings

Once you have booked a training course you will receive an email within 24 working hours to confirm the booking.

If booking a course online, please note that your booking is not confirmed until a Confirmation Email has been sent by our Booking Team to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking.

If booking last minute courses or courses scheduled for within less than 48 hours, we recommend you call to book so that we can confirm availability to you prior to payment. Where booking online less than 24 hours prior to a scheduled course date, please call us at 9.00am on the day of the training to confirm your booking has been received and chosen training is available. Where a course booked online outside office hours is unavailable or cancelled, we will reschedule your training to the next available date where possible or refund your course fee. No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked at last minute online.

Should a receipt for payment be required, please request this by emailing info@glbeautyaestheticsacademy.com at the time of booking or within 6 months of completing the training. Beyond this time, receipts cannot be issued and only VAT invoices will be issued on request to VAT registered business customers to meet legal requirements.

Qualification Certificates

Qualification certificates are issued by email within 2 working days of the completion of your training course(s)*. Certificates are provided as a digital certificate to meet the needs of insurance providers & reduce our carbon footprint. Students are responsible for ensuring they contact us by email within 30 days of attending their training course, should you fail to receive their qualification certificate for any reason or should there be any error in the certificate received. Beyond this time, the below fees for replacement certificates may apply. If you require your certificate to be reissued in a new name, we would require evidence for the reason for change of name plus the standard replacement certificate fees.

Students wishing to purchase a replacement digital certificate or hard copy of their diploma may do so by emailing info@glbeautyaestheticsacademy.com so that a link can be sent to allow you to process your diploma request charge securely online through our website.

Replacement of certificate(s) by email only (digital copy) is charged at £10 per certificate. Certificates as a printed hard copy by post is charged at £25 per certificate. Where purchasing a hard copy replacement certificate at £25 each, we will also send a free digital copy by email if requested at time of payment online for replacement certificate(s).

For hard copies, please note the diploma will take the identical format as the PDF diploma provided to you by email and will be simply a printed copy on plain card for your convenience. For this reason many students will find it more economical & convenient to print their diplomas at home where required for display purposes etc. Many beauty insurers prefer to receive the digital diploma supplied by email.

Replacement certificates for courses completed more than 5 years ago from today’s date cannot be issued due to limits on student data that can be held under GDPR regulations. We would recommend such students to contact their insurance provider to see if they hold a copy on file or would recommend completing some refresher training to gain an up to date certificate.

Once your payment is received, your request will be processed and your certificate(s) sent to you within 5 working days.

Online Courses / Student Portal

Students who book online beauty courses through our website will receive an automated email with option for instant self sign-up. All students will receive a full confirmation email within 24 working hours of booking which will include details of how to access the Student Portal & unique login information (if you didn’t already self sign-up). We recommend students to access the portal and download/save a copy of any additional reference documents available for your course such as the practical assignment pack as soon as possible.

Access to the online course(s) through the portal runs for 12 weeks initially, during which time you work through the online learning resources at your own pace, completing the multiple choice theory tests and to download course resources. Beyond this access, students have up to 12 months to complete and submit their case studies which can be sent to us by email. If you find you require additional time to view course resources online and access the portal beyond the initial 12 weeks, simply contact our team at info@glbeautyaestheticsacademy.com who can provide a further 30 days access for £25 per course. Students have a maximum of 12 months from the date of booking to complete online courses.

Should you have any difficulties accessing or completing the course(s), please do not hesitate to contact our Support team for assistance. In rare cases where a transfer from online to classroom based training is preferred or required at the discretion of the Support team, an additional fee of £100 per face to face training day required will apply (where classroom option is available) and in some cases may be deemed necessary for a certificate to be issued.

When you first login to the portal you will be asked to check the details we have for you. Please amend any errors but also email our team so we can update our central system. You will also be presented with terms and conditions around use of the online portal and the ‘cooling off’ period if applicable to your booking.

Students are responsible for keeping their login details secure and private. Students must also ensure they have suitable access to the internet and hardware (pc, mobile phone, tablet etc.) in order to access and complete their course. No refunds can be issued due to failure to ensure this before booking. Any issues with gaining access should be reported to our Support team to ensure you are able to access and complete your course within your enrolment period.

Online courses require completion of theory tests and some case studies at home (for which you will need to work on friends/family and have access to basic products at home). Theory tests are completed through the online portal. A pass mark of 70% or above is required for each test but these can be retaken online for free and as many times as needed until you pass. Case studies can be submitted by email to info@glbeautyaestheticsacademy.com. Once case studies are received, these will be evaluated by our Assessor. You will receive feedback and/or your certificate by email within 10 working days of submission. Our Support Team are on-hand by email to assist you throughout your studies and beyond.

Online Courses provide a certificate issued by The Academy and accredited by ABT (Associated Beauty Therapists). They are insurable on completion with a number of leading insurance providers including ABT, Radius, Insync and others.

During your training

During your training you will usually be required to give and receive treatments.

The only exceptions to this are Acrylic and UV Gel Nail Extension Courses where you will be working on a Nail Trainer Hand; or Eyelash Extension Courses where you will be working on a Mannequin Head.

Please note courses may be mixed sex groups. Male students are required to provide a female model for waxing courses. If you have personal or religious reasons where you require training in a same sex environment only, please discuss this with our Course Advisors before booking.

Photography / recording of training (both audio or video) is strictly prohibited while in attendance of the training centre. This is to protect the privacy of other students, meet Data Protection requirements and avoid disruption to training. Tutors may occasionally take photos of student work during training with express permission, for marketing/promotional purposes. Our Support team are available to assist with any queries after training.

All courses are taught only in English. All students are therefore required to have a good command of the English language, both written and spoken. This is essential so that the tutor is able to assess a student’s competence of all required aspects to achieve the specified qualification. Students must advise of any language issues at the time of booking as we may recommend one to one training as a more suitable training option (for which additional cost applies)

Should a student be unable to demonstrate the required level of English to participate fully within the course, they may be refused the qualification and would unfortunately forfeit any course fees paid. Therefore it is important to discuss this prior to booking if you feel this may be an issue affecting your learning and course participation.

Students will need to bring along their own cold food for lunch and are recommended to remain at the centre, rather than go off-premises during agreed breaks to ensure you are available promptly for when training resumes. Currently we are unable to provide refreshments in line with Covid-secure measures, although toilet and handwashing facilities are available at all centres.

Medical Conditions

Please make us aware of any health conditions and/or medications currently taken that may affect your practical training or assessment days. All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments. Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day.

Due to health & safety / insurance obligations, students within pregnancy may be unable to partake in practical training days or assessment days, to receive treatments. This applies to all students within the first 12 weeks of pregnancy or anyone considered high risk in pregnancy. Where possible to attend, you may be required to bring a female model to your training to practice upon, please call us before booking so we can confirm course suitability for you. The only exception to this would be training courses where you are working on a training hand or head e.g. nail courses, lash extension courses etc., although the cut-off is usually 32 weeks pregnant.

Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, which later prevent participation in a particular course may result in forfeit of course fees.

Special Training Needs / Requirements

It is very important you make us aware of any special needs you may have in order to make your practical training or assessment days run smoothly. Where possible we seek to include students with special requirements within our main course delivery. However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis. Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis.

Eyebrow Microblading Masterclass Course

Prior to training for the above course you may be required to complete a patch test for the Microblading products at least 24 hours before your course commences. Further info will be provided on this within your course information sent to you within 24 hours of booking your course.

Please ensure that eyelash extensions have been removed prior to any training involving eyelash tinting or lash lift. If false lashes or lash extensions are to be learnt as part of your course, please note these would be completed on a mannequin training head therefore no patch test with the glue will be required beforehand. Those who have undergone facial cosmetic procedures to include surgery, dermal fillers of any kind or semi-permanent make-up / facial tattooing or micro-blading within the last 12 weeks may be unable to participate within these courses. Failure to disclose these treatments prior to booking your course may result in loss of course fees.

Complaints

We are keen to ensure all students gain the most from their training experience. In the first instance, please raise any difficulties or concerns with the tutor on the training day(s) as most issues can quickly be rectified at the time. However, in the unlikely event your training course with us does not meet your expectations and you feel unable to raise this with the tutor on the training day, please email info@glbeautyaestheticsacademy.com with the details of your feedback or complaint. This email must be received in writing within 5 days of your training course. We take all feedback and complaints very seriously and this will be investigated as required. You will receive a response in writing within 5 working days.